Safety
Who comes to your gate matters.
On every live job
From vetting to the gate
Four layers that stay with the booking — not a one-time checkbox.
- 01
Vetted before they work
Yaad Certified means our team checked ID and documents. In-home and trade Pros also need a current police record certificate.
- 02
Private until you book
Phone and email stay hidden. Pros only see your community until you confirm — then the booked Pro sees the address.
- 03
Arrival code at the gate
A 4-digit code on your booking. They ask for it when they arrive. Never share it early or in chat.
- 04
Share, SOS, hold
Share My Job with a trusted contact (no address or code). SOS alerts ops. Card payouts can be held while we review.
If something feels wrong
Act in this order
Emergency services first. Then use the booking tools so we have a record and can hold card payouts while we sort it.
I feel unsafe
Either side can leave the job for safety. We review it as a safety case — no reliability strike for the Pro.
Wrong person at the gate
Customers can report “The person here isn’t my helper”. We treat it as urgent and can freeze payouts and suspend that account.
Report or block
Work or payment issues: Report a problem on the booking (card funds can be held). After a booking, you can block so you’re never matched again.
Also keep chat and payments in YaadHelp, and don’t pay large jobs fully upfront — agree milestones in writing. Full Q&As: Help → Safety.