Help & FAQ

The Pro's price plus a YaadHelp service fee of 10% of labour + callout (min J$300, max J$2,500). For example, a J$10,000 yard job costs J$11,000. Never a fee on materials.

Yes — choose Cash when you book and pay the Pro when the job is done. Card goes through WiPay and is held until you confirm. Lynk is coming soon.

Instant Book a Pro at their listed price (they have 15 minutes to accept). For trade repairs and unclear jobs, Get Offers and compare itemised quotes first.

Phone and email are never shown to Pros. Exact address stays private until you book — only that Pro sees it. Before that they only see your community.

Bookings start 7am–5pm, Monday to Saturday.

Before you post, Instant Book or accept an offer, you need a verified phone and a selfie our team has approved. You can sign up and browse before that; the app shows what's missing.

Free until 12 hours before the start (or within 5 minutes of an ASAP booking). After that, a late fee of J$1,000 — or the callout fee — goes to the Pro. On cash bookings it becomes a balance before your next booking.

Use “Pro didn’t show up” on the booking 30 minutes after the start. Full refund of anything prepaid, plus a J$500 YaadHelp credit.

Use “Report a problem” on the booking (within 3 days, or 14 for trades). Card funds are held, the other party has 24 hours to respond, and our team reviews. See Safety and our guarantee.

Every YaadPro needs an active Yaad Certified badge. We check government photo ID and documents. In-home and trade work need a current police record certificate. Outdoor Pros can optionally show Police Record Checked — and you can filter for that.

A 4-digit code on your booking. Your Pro asks for it at the gate so you know it’s the right person. Never share it early, and never put it in messages.

Send a link to a trusted contact from a live booking. They see first name, job type, community, status and times — never address, phone or arrival code. Revoke any time.

Call 119 or 110 first if you need emergency help. On the booking use SOS or “I feel unsafe — leave this job”. We alert ops, can hold card payouts, and may suspend the other party. Leaving for safety is not a reliability strike.

Use “The person here isn’t my helper”. We treat it as urgent: payouts can freeze and that account can be suspended while we investigate.

After you’ve booked with someone, you can block them. Blocked pairs are never matched again, and you can’t accept their offers.

Finish your profile, government photo ID, orientation and Community Guidelines, plus payout details. We review you before you go live. Trades and in-home work need a police record certificate.

Card earnings release when the customer confirms (48h later for trades) and go out weekly (minimum J$1,000). On cash jobs you collect the full amount; service fee and commission become a balance to settle on Earnings. Above J$5,000 or after 14 days, new jobs pause until it’s settled — also netted against card earnings.

0% until 1 Jan 2027, then 10% of labour + callout. Never on materials.

Public profile, skills, ratings and Yaad Certified status — not your phone or email. You see a Verified customer badge when they’ve completed phone and selfie verification.

Call emergency services if you need them. Use SOS or “I feel unsafe — leave this job” on the booking. Leaving for safety does not add a reliability strike. Keep messages in YaadHelp; use Share My Job if a trusted contact should know you’re working.