Report a problem from your booking page. For card bookings we hold the payment while we review the in-app record — the agreed price, scope changes, check-in time, photos and chat. Outcomes include a free re-do, a partial or full refund, or releasing payment to the Pro.
The plan is to bind insurance (public liability, property damage, theft) before live bookings. Until it's in place, no insurance claim process is available in the app.